Privacy Policy

1. Introduction

OTA Property Solutions ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our property management services.

2. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Data

• Name and contact information (email address, phone number, postal address)
• Property details and ownership information
• Financial information for rent payments and property management
• Communication records between you and our team

Automatically Collected Information

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our property management services
• Process rent payments and financial transactions
• Communicate with you about your property or tenancy
• Respond to your enquiries and provide customer support
• Send you relevant updates about our services
• Comply with legal obligations
• Improve our website and services

4. Legal Basis for Processing

We process your personal data based on:

• Contract: Processing necessary for our property management agreement with you
• Legal obligation: Processing required to comply with housing and property regulations
• Legitimate interests: Processing for our business operations and service improvement
• Consent: Where you have given explicit consent for specific processing

5. Data Sharing

We may share your information with:

• Contractors and maintenance providers (for property repairs)
• Financial institutions (for payment processing)
• Legal and regulatory bodies (when required by law)
• Professional advisers (accountants, solicitors)

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For property management records, we typically retain information for 6 years after our business relationship ends.

7. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Cookies

Our website may use cookies to enhance your browsing experience. You can set your browser to refuse cookies, but this may limit some website functionality.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

OTA Property Solutions
Email: mohammednasar551@hotmail.com